ClivoCRM EULA

Clivo Ventures Private Limited
Last updated: October 31, 2026
CIN: U62020MH2026PTC465602

ClivoCRM ("Licensed Application") is licensed to You (End-User) by Clivo Ventures Private Limited (CIN: U62020MH2026PTC465602), having its registered office at Unit 109, Master Mind-V, Royal Palms Estate, Aarey Milk Colony, Goregaon East, Mumbai, Maharashtra 400065, India ("Licensor"), for use only under the terms of this End User License Agreement ("Agreement").

By downloading or using the Licensed Application from Apple's App Store ("App Store") or Google's Play Store ("Play Store") (together, the "Services"), or any update to it, You agree to be bound by all terms and conditions of this Agreement.

The Services are not a party to this Agreement and are not bound by any of its provisions or obligations. Clivo Ventures Private Limited is solely responsible for the Licensed Application and its content.

The Licensed Application is designed for use on devices running Apple's iOS/iPadOS or Google's Android operating systems.

1. THE APPLICATION

ClivoCRM is an AI-native customer relationship management application for businesses. It lets users manage contacts, leads, deals, tasks, and customer activity; log calls and customer visits; scan business cards; record voice notes; place AI phone calls; work with apps their workspace connects (such as email and meetings); and use an AI assistant that answers questions about, and acts on, CRM records at the user's request.

The Licensed Application is intended for business and professional use by individuals aged 18 and above, acting for themselves or for the business or organisation that holds a ClivoCRM subscription (the "Customer"). Accounts are created on our website, not in the Licensed Application.

2. SCOPE OF LICENSE

2.1 You are given a non-transferable, non-exclusive, non-sublicensable license to install and use the Licensed Application on Devices You own or control, as permitted by the Usage Rules of the respective Service, and only for the internal business purposes of You or the Customer you act for.

2.2 This license also governs any updates of the Licensed Application that replace, repair, or supplement the original, unless a separate license is provided for that update.

2.3 You may not share or make the Licensed Application available to third parties (unless permitted by the Usage Rules and with Licensor's prior written consent), or sell, rent, lend, lease, or otherwise redistribute it.

2.4 You may not reverse engineer, translate, disassemble, integrate, decompile, modify, combine, create derivative works of, adapt, or attempt to derive the source code of the Licensed Application or any part of it, except with Licensor's prior written consent or as expressly permitted by applicable law.

2.5 You may not copy or alter the Licensed Application, except where expressly authorised by this license and the applicable Usage Rules. You may not remove any intellectual property notices.

2.6 Violations of these obligations, and attempts to violate them, may be subject to prosecution and damages.

2.7 Nothing in this license limits Your obligation to comply with applicable third-party terms and conditions when using the Licensed Application.

3. TECHNICAL REQUIREMENTS

3.1 The Licensed Application requires a compatible device and operating system version, as stated in the App Store or Play Store listing. Licensor recommends using the latest available operating system version for Your device.

3.2 Licensor tries to keep the Licensed Application compatible with new versions of firmware, hardware, and operating systems on Android and iOS/iPadOS. You are not entitled to any such update.

3.3 Certain features (caller identification and display over other apps) are available only on Android. Features that use device permissions work only when You grant the relevant permission.

3.4 Licensor may change the technical requirements at any time.

4. MAINTENANCE AND SUPPORT

4.1 Clivo Ventures Private Limited is solely responsible for providing maintenance and support for the Licensed Application. You can reach Licensor at support@clivotech.io or at the email address listed in the App Store or Play Store listing.

4.2 Neither Apple nor Google has any obligation to provide maintenance or support services for the Licensed Application.

5. CRM CONTENT AND CONTRIBUTIONS

5.1 The Licensed Application lets You create, import, store, and manage contacts, leads, deals, notes, tasks, call records, visit check-ins, voice notes, transcripts, AI assistant conversations, AI call transcripts, data from connected apps, and other business records (collectively, "CRM Content"). CRM Content entered for a Customer belongs to and is controlled by that Customer, and is visible to the Customer's other authorised users according to the roles and permissions the Customer sets.

5.2 When You create, import, or make available any CRM Content, You represent and warrant that:

You, or the Customer You act for, have a lawful basis under applicable data protection law (including the Digital Personal Data Protection Act, 2023) to collect, store, and process the personal data of the people whose details You add;
Your CRM Content does not infringe the intellectual property, privacy, or publicity rights of any third party;
Your CRM Content is not false, misleading, unlawful, defamatory, harassing, obscene, or otherwise objectionable;
Your CRM Content does not contain malware or material intended to harm any system; and
Your CRM Content complies with all applicable laws, regulations, and rules.

5.3 Any use of the Licensed Application in breach of this Section breaches this Agreement and may result in suspension or termination of Your right to use the Licensed Application.

6. LICENSE TO PROCESS CRM CONTENT

6.1 You agree that Licensor may access, store, process, and use CRM Content and any personal data You provide in accordance with the ClivoCRM Privacy Policy (available at https://clivo.io/clivocrm/privacy) and Your settings, solely to provide, secure, support, and improve the Licensed Application.

6.2 Licensor does not claim ownership of CRM Content. Licensor is not liable for any statements or representations in CRM Content, and You are solely responsible for it.

6.3 If You submit suggestions or other feedback about the Licensed Application, Licensor may use and share that feedback for any purpose without compensation to You.

7. AI FEATURES

7.1 The Licensed Application includes AI features, including voice transcription, business card extraction, AI phone calls, and an AI assistant that can draft content, summarise records, and act on CRM records and connected apps at Your request. These features are powered by third-party AI providers identified in the Privacy Policy.

7.2 AI output may be inaccurate, incomplete, or inappropriate. You are responsible for reviewing AI output, including extracted contact details, transcripts, drafted messages, and actions the AI assistant proposes, before relying on it or sending it to anyone.

7.3 Actions the AI assistant takes on Your instruction (for example, creating or updating records, scheduling meetings, sending emails through connected apps, or placing AI phone calls) are treated as actions taken by You. You are responsible for complying with the laws that apply to those communications, as set out in the ClivoCRM Terms of Service.

8. LIABILITY

8.1 Licensor accepts no responsibility for any damage caused by a breach of Your obligations under Sections 2, 5, or 7 of this Agreement.

8.2 To avoid data loss, You should use the export and backup functions of the Licensed Application, to the extent allowed by applicable third-party terms and conditions.

8.3 If the Licensed Application is altered or manipulated, You may lose access to it.

8.4 Licensor's overall liability is further limited as set out in the ClivoCRM Terms of Service.

9. WARRANTY

9.1 Licensor warrants that the Licensed Application is free of spyware, trojan horses, viruses, and other malware at the time of Your download, and that it works materially as described in the user documentation.

9.2 No warranty applies where the Licensed Application has been modified without authorisation, handled inappropriately, combined or installed with inappropriate hardware or software, or used with inappropriate accessories (whether by You or by third parties), or where other causes outside Licensor's control affect its operation.

9.3 You should inspect the Licensed Application after installing it and tell Licensor by email about any issues without delay. Defect reports will be considered if submitted within one hundred and twenty (120) days of discovery.

9.4 If Licensor confirms that the Licensed Application is defective, Licensor may remedy the defect or provide a substitute.

9.5 If the Licensed Application fails to conform to any applicable warranty:

(a) For iOS: You may notify Apple, and to the extent applicable (including where a purchase price was paid), Apple will refund that amount to You. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation with respect to the Licensed Application.

(b) For Android: You may notify Google, and to the extent applicable (including where a purchase price was paid), Google may refund that amount to You. To the maximum extent permitted by applicable law, Google will have no other warranty obligation with respect to the Licensed Application.

9.6 For business users, any claim based on faults expires twelve (12) months after the Licensed Application was made available to You. Statutory limitation periods apply to users who are consumers.

10. PRODUCT CLAIMS

Licensor, and not Apple or Google, is responsible for addressing any claims by You or any third party relating to the Licensed Application or Your possession or use of it, including:

(i) product liability claims;

(ii) any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement; and

(iii) claims arising under consumer protection, privacy, or similar legislation.

11. LEGAL COMPLIANCE

You represent and warrant that You are not located in a country that is subject to a US Government embargo or that has been designated by the US Government as a "terrorist supporting" country, and that You are not listed on any US Government list of prohibited or restricted parties.

12. CONTACT INFORMATION

For general inquiries, complaints, questions, or claims concerning the Licensed Application, please contact:

Clivo Ventures Private Limited
Unit 109, Master Mind-V, Royal Palms Estate
Aarey Milk Colony, Goregaon East
Mumbai, Maharashtra 400065, India
Email: support@clivotech.io
Website: https://clivo.io

13. TERMINATION

13.1 This license is valid until terminated by Licensor or by You. Your rights under this license end automatically and without notice if You fail to comply with any term of this Agreement.

13.2 Your access may also end when the Customer You act for removes Your account or when the Customer's subscription ends.

13.3 On termination, You must stop all use of the Licensed Application and delete all copies of it.

14. THIRD-PARTY TERMS AND BENEFICIARIES

14.1 You must comply with applicable third-party terms of agreement when using the Licensed Application.

14.2 For iOS: Apple and its subsidiaries are third-party beneficiaries of this Agreement. Once You accept this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce it against You as a third-party beneficiary.

14.3 For Android: Google's subsidiaries are third-party beneficiaries of this Agreement in accordance with the Google Play Developer Distribution Agreement. Once You accept this Agreement, Google will have the right to enforce it against You as a third-party beneficiary.

15. INTELLECTUAL PROPERTY RIGHTS

15.1 The Licensed Application, including all software, design, and the "Clivo" and "ClivoCRM" names, marks, and logos, is owned by Licensor and its licensors.

15.2 If a third party claims that the Licensed Application, or Your possession and use of it, infringes that third party's intellectual property rights, Licensor, and not Apple or Google, will be solely responsible for investigating, defending, settling, and discharging the claim.

16. APPLICABLE LAW

16.1 This Agreement is governed by the laws of India, excluding its conflict of law rules. Subject to Section 16.2, the courts in Mumbai, Maharashtra, India have exclusive jurisdiction over any disputes arising out of or in connection with this Agreement.

16.2 Any dispute, claim, or controversy arising out of or in connection with this Agreement, including its breach, termination, or validity (a "Dispute"), shall first be attempted to be resolved amicably through good-faith discussions. If the Dispute is not resolved within thirty (30) days of written notice, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator. The seat and venue of arbitration shall be Mumbai, and the language shall be English. Either party may seek interim or injunctive relief from a court of competent jurisdiction.

17. MISCELLANEOUS

17.1 If any provision of this Agreement is or becomes invalid, the remaining provisions stay in effect. Invalid provisions will be replaced by valid ones that achieve the original purpose as closely as possible.

17.2 Collateral agreements, changes, and amendments are valid only if made in writing.

17.3 This Agreement, together with the ClivoCRM Terms of Service and the ClivoCRM Privacy Policy, is the entire agreement between You and Licensor with respect to the Licensed Application.

18. PRIVACY POLICY AND RELATED DOCUMENTS

18.1 Your use of the Licensed Application is also governed by the following documents, which are incorporated into this Agreement by reference:

ClivoCRM Privacy Policy: https://clivo.io/clivocrm/privacy
ClivoCRM Terms of Service: https://clivo.io/clivocrm/terms
Clivo Master Privacy Policy: https://clivo.io/privacy-policy

18.2 If this Agreement conflicts with the ClivoCRM Terms of Service, this Agreement prevails on the license to install and use the application, and the Terms of Service prevail on accounts, subscriptions, and cloud services.

18.3 Licensor may update these documents from time to time. Licensor will notify You of material changes by updating the "Last updated" date and, where required by law, by other notice. Continued use of the Licensed Application after a change means You accept the updated terms.

19. PURCHASES

19.1 The Licensed Application does not sell anything or offer in-app purchases.

19.2 ClivoCRM plans are bought by organisations on our website and are governed by the ClivoCRM Terms of Service.

20. ACCOUNT AND DATA DELETION

20.1 You may delete Your account at any time by emailing support@clivotech.io from the email address linked to Your account, or by using https://crm.clivo.io/data-deletion.

20.2 On deletion, Licensor will delete or irreversibly anonymise Your account data from active systems promptly, and from backups in the ordinary course of backup rotation. CRM Content You created for a Customer belongs to that Customer and stays in its account unless the Customer deletes it. Certain data may be kept where needed for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes, as described in the Privacy Policy.